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Troubleshooting

Another bot's role stops Fylgra from seeing channels

In short

Another bot, often an autorole or verification bot, gave Fylgra a role that's denied "View Channel" in some channels. Take that role away from Fylgra in Discord and set the other bot to skip bots. Where the role sits in the role list doesn't matter.

Requirements

Plan

In every plan.

Discord

You need “Manage Roles” on the server.

Open in Fylgra

Opens “Roles & permissions” on your server. You'll sign in with Discord first.

Some servers use an autorole bot. It gives new members a role such as "Unverified", often to other bots like Fylgra too. If that role is denied View Channel in some channels (on a category: View Channels), Fylgra can't see those channels.

What you see

Where the role sits in the role list doesn't matter. Moving Fylgra's role up doesn't help.

How to fix it

Take the role away from Fylgra. You need Manage Roles, and your highest role must sit above that role.

  1. In Discord, open a channel Fylgra can see, for example one without a warning icon in the permission matrix.

  2. In the member list, right-click Fylgra and choose Roles.

  3. Untick the other bot's role. Leave the tick on Fylgra.

If the member list isn't shown on the right, click the two-person icon at the top right. On your phone, the menus differ. If you can't find something, use a computer.

Then check again in Fylgra and apply.

Also set the other bot to skip bots. Otherwise Fylgra gets the role again if you invite it again. That bot's help tells you what the setting is called.

Keeping the role

Allow View Channel and Manage Permissions for Fylgra's role in those channels, as in Fylgra can't change permissions in a channel.

If you don't want to see the notice any more, click Keep it this way under Instructions on the card. You can bring it back under Roles & permissions › Roles, on that role, with Show again.

Not working?

Still stuck? Write to me – I'll help. Send a report or email fylgra@fylgra.com

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